Terms and Conditions

Last Updated: November 17, 2024

Please read these Terms and Conditions ("Terms") carefully before using the services provided by ATI Language Line ("Company," "we," "our," or "us").

1. Services

ATI Language Line provides language interpretation and translation services. Our services include but are not limited to:

• Written translation services
• Verbal interpretation services
• Document certification
• Localization services
• Remote interpretation services

2. Service Agreement

2.1. By engaging our services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Pay all fees as agreed upon in service quotes
• Respond to queries about source materials in a timely manner
• Review delivered materials within specified timeframes

3. Payment Terms

3.1. Payment terms include:

• All fees are due as specified in the service agreement
• Payment methods accepted: credit cards, bank transfers, and approved purchase orders
• Late payments may incur additional fees
• Prices are subject to change with notice

4. Confidentiality

4.1. We maintain strict confidentiality of all client materials and information.

4.2. All interpreters and translators are bound by confidentiality agreements.

4.3. Confidential information will not be disclosed to third parties without written consent.

5. Quality and Accuracy

5.1. While we strive for the highest quality and accuracy:

• Clients are responsible for reviewing all delivered materials
• Revision requests must be submitted within 14 days of delivery
• We reserve the right to decline projects that violate our quality standards

6. Cancellation Policy

6.1. Cancellation terms:

• 24-hour notice required for interpretation appointments
• Cancellation fees may apply for late cancellations
• Projects in progress may be billed for work completed

7. Intellectual Property

7.1. Clients retain all intellectual property rights to their original content.

7.2. Translation memories created during the project may be retained by us for quality assurance purposes.

8. Limitation of Liability

8.1. Our liability is limited to the amount paid for services.

8.2. We are not liable for:

• Consequential or indirect damages
• Delays due to circumstances beyond our control
• Errors in client-provided materials

9. Indemnification

You agree to indemnify and hold ATI Language Line harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Corona, California.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.